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VIP Club FAQs

When can I expect to receive my shipment?

You can expect to receive it during the first week on every month (or every second month if you choose to receive shipments every two months)

When will I be billed?

You will be billed on the day you sign-up and then on the same day of every month for monthly plans or every two months for every second month plans. Prepaid plans are billed once when you sign up.

How much is shipping costs?

There is a $5 flat rate shipping fee for all plans. For the 3 months prepaid plan, the $15 shipping fee ($5 for each month) is paid upfront and is included in your one-time payment fee.

Can I cancel anytime?

You can cancel anytime for plans that are not pre-paid plans. However, if you cancel after the 15th, you will be billed for one more billing period. 

Can I pause my membership?

You can pause your membership for a maximum of one billing period in a row (for one month if you are on a monthly plan or for 2 months if you are on a every second month plan). If you are on a 3 months pre-paid plan, you can only pause for one month only.

Can I exchange for another size of my item doesn't fit? You can exchange for another size but you will need to pay for all shipping costs. This includes the cost of shipping the item back to us and the $5 shipping costs for us re-sending another item to you. 

If you have chosen the 'Free Exchanges' Add On option, you can exchange a maximum of 2 items from every shipment for either a different size or style. The exchange must be done together in one transaction, otherwise you will be expected to pay for all the shipping costs of your second exchange.

All exchanges must be done within 14 days of receiving the item.

What if I don't like the styles I have received?

Exchanging items for another style is only available for customers who have chosen the 'Free Exchanges' Add-On option available from the VIP Club only. You can exchange a maximum of 2 items from every shipment for either a different size or style. The exchange must be done together in one transaction, otherwise you will be expected to pay for all the shipping costs of your second exchange.

All exchanges must be done within 14 days of receiving the item.

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